Lifetime care access
Clients may contact LUMEN18 throughout the life of the piece for inspection, repair assessment, resizing and cleaning support. This is not a promise that every service or transport cost is free; the applicable responsibility is stated after assessment.
Stone loss in ordinary wear
Where assessment finds that stone loss occurred during ordinary daily use, the seller covers the relevant stone-loss repair or replacement work. The client remains responsible for round-trip shipping.
Other damage
Accidental impact, crushing, bending, unauthorised alteration, unusual wear, loss of the entire piece and other damage not attributed to ordinary use are paid by the client. LUMEN18 will quote the repair before starting work.
Ring resizing
There is no fixed lifetime limit on the number of resize requests. Each request is subject to technical feasibility because some stone settings, eternity bands or large size changes may require reconstruction. The client pays the resizing fee and round-trip shipping.
Cleaning and inspection
Cleaning and inspection support remains available for the life of the piece. Any service charge, specialist work and round-trip shipping are confirmed before the client sends the item.
Return authorisation
Contact LUMEN18 before sending jewelry for service. We will provide the receiving instructions and the information needed for assessment. The client should use a tracked and appropriately insured service.
Last updated 26 August 2026. The signed quotation or invoice for your commission records the final product specification and any order-specific terms. Contact tongcheehui@gmail.com before paying a deposit if any term is unclear.